About

FAQ

• Where is the store based?

  Suzhou Shi, China

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  Processing Time: 12-15 Business Days
  Shipping Time: 3-7 Business Days.

  In order to ensure excellent quality we don't usually provide a Rush Order. I`m sorry for that.

• Payment policy

  We only accept payment by Paypal.

• Shipping Policy

  Shiping by Fedex, DHL, UPS and so on.

• What's the Currency of your item

  It's US dollars.

• Can you make dresses according to our design or sketch?

  Yes, please send photos or sketch to our email: [email protected], then I will tell you whether we can do it or not.

• How Can you make sure dress will be fit well?

  Our dresses run true to size, if dresses are standard size, we will put them into dummy to check before sending, only dresses fit dummy well, then we can send them well.
  For custom size dresses, each dresses will be checked at least 4 times by 4 different workers before sending, we can control error less than 0.5''.
  Don't worry about measurement, there are seam allowance in both side of dresses, it could be 3'' taken in or out if measurement is not accurate.
  There are no extra cost to do custom size and color here.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.